Refund Policy

Effective Date: June 12, 2025

This refund policy apply to this website and all cleaning services (“Services”) provided by, Holy Shine Cleaners LLC. By accessing this website, booking a service, or submitting payment, you agree to these binding terms.

1. No Refunds After Job Completion

All services are considered final upon job completion and sign-off, with no monetary refunds available thereafter.
Consistent with California law, we display this policy clearly—customers who proceed with service agree to it.

2. Client Satisfaction & Future Discounts

We stand by our work — if you're not fully satisfied, we will return and make it right, free of charge, when notified within 24 hours of completion.
As a gesture of goodwill, we may offer a discount on future services if corrective work proves insufficient.

3. Scope of Satisfaction Guarantee

This guarantee covers only work performed by Holy Shine Cleaners LLC—including window cleaning, power washing, solar panel cleaning, and interior deep cleaning.
It does not extend to issues outside our control, such as:
- Pre-existing structural damage or material defects
- Natural fading, oxidation, weathering, or aging
- Problems unrelated to our cleaning methods or equipment

4. Insurance-Covered Claims

We carry $1,000,000 in liability insurance and $10,000 in bonding, which applies to proven negligence or accidental damage directly caused by our service.
Claims must be made within 48 hours of service completion and are subject to inspection and validation.

5. Timely Notification Required

To invoke the satisfaction guarantee or insurance coverage, you must contact us within 24 hours of job completion.
After 24 hours, or after payment is processed, the work is deemed accepted and the guarantee expires.

6. Payment & Policy Acceptance

Full payment is due per invoice terms (e.g., Net 7) and indicates acceptance of completed work and this policy.
Non-payment or late payment does not allow reversal of acceptance or reopening of the satisfaction period.

7. Dispute Resolution

Any disagreements not resolved by our satisfaction efforts will be governed under California law, with disputes resolved in Los Angeles County courts.
This policy is designed to be fair, transparent, and legally enforceable under the California Civil Code and Business & Professions Code sections governing service contracts and consumer agreements.

Summary

1. Provide payment as agreed within invoice terms (e.g., Net 7)

2. Notify us of concerns within 24 hours of completion

3. Let us correct or adjust we return at no additional charge

4. If unresolved, file claim within 48 hours, subject to inspection

Holy Shine Cleaners is committed to delivering luxury-level service and peace of mind. While refunds are not available after sign-off, we offer strong corrective guarantees, insurance-backed responsibility, and a culture of care and accountability.

If you need help understanding this policy or have concerns, contact us anytime at contact@holyshinecleaners.com