Effective Date: June 12, 2025

This Privacy Policy describes how Holy Shine Cleaners LLC (“we,” “our,” or “us”) collects, uses, stores, and shares your personal information when you visit or interact with our website, submit inquiries, book services, or engage with us via other channels.

By using our website or services, you agree to the terms of this Privacy Policy.

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1. What Type of Information Do We Collect?

We may collect the following types of personal information:

• Contact details: Name, phone number, email address

• Service details: Property address, preferred appointment dates, notes or special requests

• Billing information: Payment method (processed securely through third-party platforms; we do not store full credit card information)

• Technical data: IP address, browser type, operating system, referral URLs

• Behavioral data: Pages visited, time spent on site, clicks, and engagement via cookies or tracking tools

• User communications: Messages or feedback submitted via forms, emails, or customer surveys

We do not collect sensitive personal data like social security numbers, race, gender identity, or health information.

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2. How Do We Collect Information?

We collect personal information through the following methods:

• When you submit a contact form or service request

• When you book an appointment or request a quote via Housecall Pro

• When you email or call us

• When you interact with us on social media

• When you visit or browse our website (automatically via cookies and analytics tools)

• When you opt in to receive marketing messages, promotions, or service updates

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3. Why Do We Collect Personal Information?

We collect and use your personal information for the following purposes:

• To provide and deliver cleaning services you request

• To send confirmations, reminders, and updates about your service

• To communicate promotions, offers, or company updates (only if you opt in)

• To respond to your inquiries and improve customer support

• To improve our website and marketing through data analytics

• To meet legal, regulatory, and insurance compliance requirements

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4. How Do We Store, Use, Share & Disclose Your Information?

We store your personal information securely using encrypted databases and password-protected platforms. Information may be stored or processed by third-party services under secure protocols, including:

• Housecall Pro (for booking and service management)

• Google Workspace / Gmail (for email communication)

• Wix.com (our website host and contact form handler)

• Stripe, Square, or other payment processors (for invoicing and payment)

We do not sell or rent your personal information. We may share your information under these conditions:

• With trusted third-party providers needed to complete the service

• When required by law, subpoena, or government regulation

• To enforce our terms, protect our rights, or respond to a legal claim

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5. How Do We Communicate With You?

We may contact you via:

• Email: Confirmations, service updates, promotions (if opted in)

• Text message: Appointment reminders or urgent service notifications

• Phone call: Follow-ups, scheduling, or customer support

You can unsubscribe from marketing messages at any time by clicking “unsubscribe” in emails or replying "STOP" to SMS messages.

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6. How Do We Use Cookies and Tracking Tools?

Our website uses cookies and similar tools to:

• Analyze site traffic and performance (via Google Analytics)

• Save preferences to improve user experience

• Track engagement for marketing purposes (e.g., Facebook Pixel)

Cookies collect device data like your IP address, browser, and pages viewed. You can disable cookies through your browser settings, but some site features may be limited.

Third-party services (e.g., Google, Housecall Pro) may use their own cookies and have their own privacy policies.

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7. How Can You Withdraw Consent or Modify Your Info?

You may request to:

• Access, correct, or delete your personal information

• Withdraw consent to further contact

• Stop receiving messages by opting out using the instructions above

To do so, contact us directly using the information below. We will honor all requests within the timeframes required by California law.

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8. Privacy Policy Updates

We may update this policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be posted on our website with the effective date. Continued use of our website or services constitutes acceptance of the updated terms.

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9. Questions and Contact Information

If you have any questions, requests, or concerns regarding this policy or your data, please contact:

Holy Shine Cleaners
Email: contact@holyshinecleaner.com
Phone: (317) 507-4831
Website: www.holyshinecleaners.com

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